CRM & Growth Marketing Officer - Drive Customer Engagement & Business Expansion

Kebab Dara & Cokoteh · 📍 Padang, Sumatera Barat · Diposting 2026-10-03

FULL_TIME⭐ TERVERIFIKASI

Rp 2500000 - Rp 2800000 per bulan

Join Kebab Dara & Cokoteh, a rapidly growing culinary brand in Padang, as our CRM & Growth Officer! In this dynamic role, you will be the driving force behind our customer relationship strategies and business expansion initiatives. Your mission is to enhance customer engagement and drive business growth through innovative marketing strategies. With a focus on data-driven decision making, you'll leverage tools like Google Analytics, Facebook Ads Manager, and CRM platforms to optimize our marketing efforts and improve customer satisfaction.

As a member of our dedicated team, you'll work closely with our marketing, sales, and operations teams to implement and monitor our CRM strategies. You'll be responsible for analyzing customer data to identify trends, preferences, and opportunities for growth. With a passion for culinary excellence and a keen eye for detail, you'll help us build lasting relationships with our customers and drive our business forward.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

Develop and implement customer relationship management (CRM) strategies to enhance customer engagement and loyalty.
Analyze customer data to identify trends, preferences, and opportunities for growth.
Leverage marketing automation tools to streamline our customer communication and engagement efforts.
Collaborate with the marketing team to develop and execute growth marketing campaigns.
Monitor and report on the performance of our CRM and growth marketing initiatives.
Stay up-to-date with industry trends and best practices in CRM and growth marketing.
Work closely with the sales and operations teams to align our CRM strategies with our business goals.
Provide training and support to the team on the use of CRM and marketing automation tools.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

Bachelor's degree in Marketing, Business Administration, or a related field.
Minimum 3 years of experience in a CRM or growth marketing role, preferably in the food and beverage industry.
Proven experience with CRM platforms such as Salesforce, HubSpot, or Zoho CRM.
Strong analytical skills with experience in data analysis and interpretation.
Proficiency in marketing automation tools such as Mailchimp, HubSpot, or Marketo.
Experience with digital marketing channels, including social media, email, and paid advertising.
Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment.
Strong problem-solving skills and a proactive approach to identifying and addressing customer needs.