Mandarin Customer Service Executive - Global E-Commerce Support

Join Tribe Digital as a Mandarin Customer Service Executive and become the voice of our global e-commerce brands! In this dynamic role, you'll provide exceptional multilingual support to customers across international platforms, ensuring seamless shopping experiences. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you'll be the first point of contact for customers from China and other Mandarin-speaking regions, handling inquiries, resolving issues, and ensuring customer satisfaction.

At Tribe Digital, we're a leading digital agency specializing in e-commerce solutions. Our team is passionate about connecting global brands with local markets, and we're looking for a Mandarin Customer Service Executive to join our growing team. In this role, you'll use tools like Zendesk, Intercom, and Salesforce to manage customer interactions efficiently. You'll also collaborate with our international teams to provide consistent and high-quality support.

This is an exciting opportunity to grow your career in the fast-paced world of global e-commerce. If you're a Mandarin speaker with a passion for customer service and a desire to make a difference, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Provide exceptional customer service in Mandarin to customers from China and other Mandarin-speaking regions.
• Handle customer inquiries, complaints, and issues across multiple international platforms.
• Resolve customer problems efficiently and effectively, ensuring high levels of customer satisfaction.
• Use customer service tools like Zendesk, Intercom, and Salesforce to manage and track customer interactions.
• Collaborate with international teams to provide consistent and high-quality support.
• Stay updated with the latest trends and developments in global e-commerce.
• Contribute to the continuous improvement of our customer service processes.
• Ensure all customer interactions are in line with our company's values and policies.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Fluent in Mandarin (both written and spoken).
• At least 2 years of experience in customer service, preferably in an international or e-commerce setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving and multitasking abilities.
• Good knowledge of English is a plus.
• Familiarity with customer service tools like Zendesk, Intercom, or Salesforce.
• Ability to work in a fast-paced, dynamic environment.
• Passionate about providing excellent customer service and building strong customer relationships.

🛠️ Keahlian

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